Hand Made Variations
Almost all of our products and garments are handmade and/or tailored in Nepal by local craftspeople. Due to the handmade nature of our products, slight variations can occur with regard to sizing and natural dye colours. Nepalese hemp/nettle fabrics and twines are produced in various villages often with many craftspeople in any single village, this commonly leads to tone and shade variations. It is in these differences that we find natural beauty and appreciate the uniqueness of handcrafts.
Please also be aware that due to screen colour variations, colours of products may vary slightly from what you see on the screen.
We would advise that our garments be handwashed, especially for the first wash as some fabrics may contain excess dye. Thereafter, a 30ºC machine wash with like colours is generally not a problem. For delicate knits and weaves, we recommend using a washing net to protect the garment from catching during a machine wash or simply hand wash if you are unsure. Strong alkaline detergents will also affect the colour of dyes so a neutral detergent should be used, a soap for delicate fabrics like silk & wool are ideal for anything natural dyed as are soapnuts.
To avoid excessive fading, it is not recommended to leave our naturally dyed garments in direct sunlight for long periods of time (eg. a washing line). Strong acidic or alkaline substances, such as lemon juice, will discolour dyed fabric.
Finally, if ironing, we recommend using a steam iron. Our garments should not be bleached or dry-cleaned. Gradual fading is unavoidable over time, but if treated with respect, all of our materials will provide you with beauty and colour for years to come.
All online payments are currently made through PayPal. Customers can pay for orders using any of the major cards, so a PayPal account is not necessary.
Postage and Packing
We generally use Royal Mail Recorded 1st Class for all our UK orders.
Royal Mail aims to deliver First Class Recorded items the next working day for UK orders.
Royal Mail Airmail aims to deliver to Europe within three working days and worldwide within five working days. It is our experience that orders can take a little longer, particularly international orders. Orders weighing over 2kg may be sent via another company, but always with proof of delivery and/or tracking.
There are four different shipping rates depending on zone. In order to keep postage rates both fair and realistic, we have attached an extra charge to certain items that are excessive in either weight or volume. There is notification of this extra charge on all the product pages of items that are deemed too heavy or too large to be covered by a flat rate.
UK £4.50 (Orders over £60 – FREE SHIPPING)
USA and Canada £16.00
Rest of the World £30.00